Privacy Policy

1. Who we are

Gezora (“Gezora”, “we”, “us”, or “our”) builds AI products and services for procurement, HR, outreach, data processing, customer support, KPI performance, workflow automation, and private LLM hosting. For the purposes of data protection law, Gezora is the data controller of the personal data described in this policy.

Contact: Gezora, 228, Rose Commercial, Park View, Lahore, 53720, Pakistan. Email: sales@gezora.ai.

2. Information we collect

• Information you give us — your name, business email, phone number, company, and the contents of messages or demo requests you submit through our contact, demo, or newsletter forms.
• Customer project data — documents, records, and other content you provide so we can deliver a product or service to you. We process this data on your instructions, as described in our customer agreement and Data Processing Addendum (DPA).
• Usage and device data — IP address, browser type, pages viewed, and similar analytics data collected through cookies and analytics tools (see Section 9).

3. How we use your information

• To respond to enquiries, schedule demos, and provide the products and services you request.
• To operate, maintain, secure, and improve our website and services.
• To send service updates and, where you have opted in, marketing communications you can unsubscribe from at any time.
• To comply with legal obligations and enforce our agreements.

We do not use customer project data to train our own or third-party models without your explicit written approval.

4. Legal bases for processing

Where the EU/UK GDPR applies, we rely on: consent (for marketing and non-essential cookies), contract (to deliver services you request), legitimate interests (to operate and secure our business), and legal obligation (to meet our compliance duties).

5. Sharing and disclosure

We do not sell personal data. We share it only with vetted service providers (sub-processors) who help us run our business — such as hosting, analytics, email, and scheduling providers — under contracts that require them to protect it. We may also disclose data where required by law or to protect our rights. A current list of sub-processors is available on request.

6. International transfers

We operate from Pakistan and may use providers located in other countries. Where personal data is transferred across borders, we use appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.

7. Data retention

We keep personal data only as long as necessary for the purposes described above, to comply with legal obligations, resolve disputes, and enforce agreements. Customer project data is retained and deleted in line with your customer agreement.

8. Your rights

Depending on where you live, you may have the right to access, correct, delete, restrict, or object to the processing of your personal data, to data portability, and to withdraw consent. To exercise these rights, email sales@gezora.ai. You also have the right to lodge a complaint with your local data protection authority.

9. Cookies

We use essential cookies to make the site work and analytics cookies (including Google Analytics) to understand how visitors use it. You can control cookies through your browser settings; blocking some cookies may affect how the site functions. We use analytics data in aggregate to improve our content and performance.

10. Data security

We apply technical and organisational measures to protect personal data, including encryption in transit, access controls, and least-privilege access. Read more on our Security page.

11. Children

Our website and services are intended for businesses and are not directed to children under 16.

12. Changes to this policy

We may update this policy from time to time. We will post the revised version here and update the “Last updated” date above.

13. Contact us

Questions about this policy or your data? Email sales@gezora.ai or write to Gezora, 228, Rose Commercial, Park View, Lahore, 53720, Pakistan.