Answer from your knowledge base, consistently
Custom Business AI Chatbots answer from your own knowledge base to improve response times and keep answers consistent across every conversation with your customers.
Inside the workflow
From a customer question to a resolved conversation
Illustration of how Custom Business AI Chatbots runs, with sample records rather than live account data.
What it does
Every answer comes from a source you approved
Custom Business AI Chatbots answer only from the documentation, FAQs, and knowledge base your team already maintains. They read what each customer is asking, route it to the right queue, reply in your support voice with the source shown beside the answer, check every reply before it sends, and run routine actions through the integrations you connected. When they cannot help, the conversation goes to a person with the full context attached.
This is not a wall between customers and your team. It clears the repetitive questions off the queue so your people take the ones that need them.
Who it is for
- Support teams handling high volumes of repetitive questions
- Internal IT and HR help desks fielding routine requests
- Companies whose support demand does not stop at closing time
- Support leaders who want every answer traced to a source
How it works
The support conversation, phase by phase
Nothing here is a generic support script. The phases run from the sources you approve through to the results your leaders review, which is the order a real conversation resolves in.
Phase 1, Knowledge base agent
Source grounding
- Indexes your documentation and support FAQs
- Removes out of date pages from scope
- Confirms an owner for every source
Phase 2, Chat intake agent
Customer intake
- Opens the chat around the clock
- Captures the question as it is asked
- Records channel, customer, and answer scope
Phase 3, Intent routing engine
Request routing
- Classifies what the customer is asking
- Ranks the likely request types
- Sends the request to the right queue
Phase 4, Answer drafting agent
Grounded response drafting
- Ranks your sources against the question
- Writes the reply in your support voice
- Attaches the citation beside every answer
Phase 5, Answer safety agent
Safety review
- Checks every reply before it sends
- Declines topics you marked restricted
- Passes low confidence answers to a person
Phase 6, Support action agent
Request execution
- Runs actions through approved integrations only
- Writes the outcome back into the chat
- Holds anything outside policy for your team
Phase 7, Support handoff agent
Handoff to a person
- Escalates the chat into your support queue
- Carries the full conversation context across
- Marks who the chat now belongs to
Phase 8, Support insights agent
Performance reporting
- Tracks how many routine queries resolve automatically
- Measures first response and satisfaction trends
- Compares resolution rates before and after
FAQ about Custom Business AI Chatbots
Straight answers on scope, timelines, and what running Custom Business AI Chatbots asks of your team.
Get started
Stop paying people to do what an agent can
Tell us what you want to automate. We will map the workflow, deploy the right agents, and train your team to run them.
- Every agent is trained on your own workflows, never a generic template
- Most deployments are live within two to four weeks
- SOC 2 compliant, with a complete audit trail on every deployment