Refund policy
Gezora sells scoped engagements, not a recurring subscription with a published price. Because of that, refund and cancellation terms are not a single generic window. They are set out in the service agreement you agree with our team before an engagement begins.
Last updated August 2026
This page explains our general approach honestly rather than describing a subscription style refund window that would not reflect how a custom engagement actually works. The specific terms that bind your project are the ones in your signed agreement, reviewed by Gezora's legal team.
1. How a Gezora engagement is structured
Every engagement starts with a consultation, moves to deployment and training, then into ongoing monitoring and scaling. Typical deployment takes two to four weeks, and more complex enterprise rollouts, including custom agent development and private hosting, take six to eight weeks.
Because the scope, timeline, and fees are agreed with you upfront, the conditions under which a refund or credit applies are also agreed as part of that same conversation, not set by a standing store policy.
2. What affects a refund or credit decision
Because every engagement is scoped individually, whether a refund or credit applies, and how much, depends on the scope already delivered, the phase your engagement had reached, and the terms set out in your signed service agreement.
3. Requesting a refund or cancellation
If you want to cancel an engagement or request a refund, contact our team and we will review your request against the terms of your service agreement. We aim to respond quickly and work through it with you directly.
Read our full terms and conditionsYou can also reach the Gezora team by email at sales@gezora.ai, by phone at +92 308 3406338 or +92 336 8447111, or by mail at 228, Rose Commercial, Park View, Lahore, 53720, Pakistan. Our office hours are Monday to Friday, 9am to 8pm. Saturday, 9am to 6pm. Sunday, 9am to 5pm.
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